Refund and Returns Policy – VistaEnt.com
Returns
At VistaEnt.com, we strive to provide high-quality electronic and mechanical components to our customers. If you are not satisfied with your purchase, you may return it under the following conditions:
Eligibility for Returns:
- Items must be unused, undamaged, and in their original packaging.
- The return request must be made within 7 days of receiving the product.
- Custom-made or special-order items cannot be returned.
Non-Returnable Items:
- Used or damaged products due to customer handling.
- Items that have been soldered, assembled, or installed.
- Products missing original packaging or accessories.
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed within 7-10 business days.
- The amount will be credited to your original payment method.
- Shipping charges are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at info@vistaent.com with photos of the damaged product.
Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
Defective or Wrong Items
If you received a defective or incorrect item, please contact us within 48 hours of delivery at info@vistaent.com with your order details and product photos.
Contact Us
For any questions or assistance regarding returns, feel free to reach out:
📧 Email: info@vistaent.com
📞 Phone: +92 321 6449001
